Client Experience Manager at Cox Enterprises in Mission, KS
This role will work directly with the Director to achieve a robust Customer Lifecycle Management framework in support of leadership decisions, strategic planning, and process improvement initiatives. Demonstrates the ability to relate business KPI's including NPS, CIS, and CES in isolation and more broadly across applicable client segments. Focus efforts on the areas that will most greatly impact the organization's pursuit of strategic and operational objectives. Promote the engagement of Business Analysts to develop propensity models including churn, likelihood to purchase, customer lifetime value, and engagement. Work with the Reporting team to present useful and actionable insights to key leaders in a format the enables desired business outcomes. Facilitate, develop, and provide the insights that motivate and inspire the organization to partner, develop, and deliver innovative and impactful engagement, enrichment and retention strategies. Execute plan to develop and deliver holistic lifecycle programs that will focus on relevant value proposition and offers that retain business customers. Assist cross functional teams to identify customer specific solutions to not only retain existing customers, but to achieve richness of supplemental engagements.
Qualifications:
Bachelor's degree and 5 years' experience measuring the client experience in a B2B environment OR an equivalent combination of education and work- related experience.
Salary Range:
$80K -- $100K
Minimum Qualification
Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
Qualifications:
Bachelor's degree and 5 years' experience measuring the client experience in a B2B environment OR an equivalent combination of education and work- related experience.
Salary Range:
$80K -- $100K
Minimum Qualification
Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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