Software Support Tech - Product
An Ed Tech company is looking for a Tier I Support Tech to join their team.
This person can sit fully remote for this ongoing contract.
This Support Tech is joining the team to help two other members with a specific product line.
They will be responsible for resolving anywhere from 5-20 cases a day.
They will use proprietary software and they will address issues via phone, Client Portal, email, et.
Then they will review the information and define the problem and escalate/track accordingly.
They will be editing, implementing, and verifying fixes in the CMS.
Minimum Requirements 2
years of professional software support/help desk experience ideally supporting payment devices/systems must know the basics of how to open, transfer, fix, and save Experience using ticketing systemsproprietary or not Strong problem-solving and troubleshooting skills Must be comfortable speaking with external users via phone Need strong communication skillswritten and verbal Ability to work independently as well as collaborate with a team Desired Skills Logfile or coding experience SQL Web-based payment devices Salesforce Recommended Skills Communication Help Desk Problem Solving Self Motivation Telephone Call Reception Management Estimated Salary: $20 to $28 per hour based on qualifications.
This person can sit fully remote for this ongoing contract.
This Support Tech is joining the team to help two other members with a specific product line.
They will be responsible for resolving anywhere from 5-20 cases a day.
They will use proprietary software and they will address issues via phone, Client Portal, email, et.
Then they will review the information and define the problem and escalate/track accordingly.
They will be editing, implementing, and verifying fixes in the CMS.
Minimum Requirements 2
years of professional software support/help desk experience ideally supporting payment devices/systems must know the basics of how to open, transfer, fix, and save Experience using ticketing systemsproprietary or not Strong problem-solving and troubleshooting skills Must be comfortable speaking with external users via phone Need strong communication skillswritten and verbal Ability to work independently as well as collaborate with a team Desired Skills Logfile or coding experience SQL Web-based payment devices Salesforce Recommended Skills Communication Help Desk Problem Solving Self Motivation Telephone Call Reception Management Estimated Salary: $20 to $28 per hour based on qualifications.
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