SUPPORT SPECIALIST
Position Description:
Are you a dynamic team player looking to join an award-winning company? Lever1 is a small business helping other businesses do what they do best.
We are looking for individuals who love to learn new skills and jump at the opportunity to climb the ladder of our fast paced, top 10 Kansas City Chamber's company, as we grow and bring on new business.
The Support Specialist role is to ensure that the technology that is used by clients and internal staff is accurate, performing efficiently, and optimized for the greatest output.
This position will ensure that Lever1s Account Service, Benefits, and Operations departments are successful in managing, developing, and maintaining our customer software support and benefit workflow.
The role would be responsible for managing and providing customer service on software items maintained and developed by Lever1.
Essential Job Functions:
Facilitate client customization of current software program to include sales assistance with prospective clients and current client training of the following tools utilized and/or projected to be utilized through Lever1:
- Pay.
Lever1.
Com Employee payroll site customized for each client with design and documents -Third party timekeeping softwear - Online Onboarding PrismHR extension where employees complete new hire paperwork online - New Client Onboarding- PrismHR extension build and development - Benefits Enrollment PrismHR extension where employees can elect their benefits online and tie the deductions to payroll seamlessly Responsible for managing the development of training materials and execution of customer communication on all service platforms including but not limited to:
client and employee training by developing materials, how-to guides, cheat sheets, etc.
Responsible for assisting in year-end processing preparations, etc.
Assist with Client Presentations (Demos) Respond to client inquiries and follow through to completion Respond to internal inquiries and follow through to completion Proof work and run tests to ensure accuracy Respond to client and employee inquiries promptly and professionally Take a proactive approach to foreseeing issues for clients and providing suggestionsRequirements:
1.
Bachelors degree in a related technical field, or equivalent experience 2.
At least 2 years of work experience in the technical field3.
Extensive experience of Microsoft Office Suite (specifically Excel)Preferred Education and
Experience:
1.
Experience with HRIS (Human Resource Information System), Payroll and Tax software programsWho we are looking for:
An exceptional professional that is eager to learn, be challenged, and build something exceptional.
Somebody who is not afraid to learn on the fly and push the boundaries of the status quo.
A self-starter who can work independently as well as a part of a highly functional team of internal and external members.
Work Environment:
This job operates in a professional environment.
Physical Demands:
This is largely a sedentary role; however, some filing is required.
This would require the ability to lift files, open filing cabinets, and bend or stand as necessary.
Position Type/Expected Hours of Work:
This is a full-time position.
Days and hours of work are Monday through Friday, 8:
30 a.
m.
to 5 p.
m.
Evening and weekend work may be required as job duties demand.
Travel:
This position does not require travel.
AAP/EEO Statement:
Lever1 is an equal opportunity employer.
In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates.
Lever1 prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Lever1 conforms to the spirit as well as to the letter of all applicable laws and regulations.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time, with or without notice.
Job Advertisement:
Are you a dynamic team player looking to join an award-winning company? Lever1 is a small business helping other businesses do what they do best.
We are looking for individuals who love to learn new skills and jump at the opportunity to climb the ladder of our fast paced, top 10 Kansas City Chamber's company, as we grow and bring on new business.
The Support Specialist role is to ensure that the technology that is used by clients and internal staff is accurate, performing efficiently, and optimized for the greatest output.
This position will ensure that Lever1s Account Service, Benefits, and Operations departments are successful in managing, developing, and maintaining our customer software support and benefit workflow.
The role would be responsible for managing and providing customer service on software items maintained and developed by Lever1.
PIc82c24861cd1-25448-32946374 Recommended Skills Curiosity Customer Service Filing Human Resources Information System (Hris) Microsoft Office Presentations Estimated Salary: $20 to $28 per hour based on qualifications.
Are you a dynamic team player looking to join an award-winning company? Lever1 is a small business helping other businesses do what they do best.
We are looking for individuals who love to learn new skills and jump at the opportunity to climb the ladder of our fast paced, top 10 Kansas City Chamber's company, as we grow and bring on new business.
The Support Specialist role is to ensure that the technology that is used by clients and internal staff is accurate, performing efficiently, and optimized for the greatest output.
This position will ensure that Lever1s Account Service, Benefits, and Operations departments are successful in managing, developing, and maintaining our customer software support and benefit workflow.
The role would be responsible for managing and providing customer service on software items maintained and developed by Lever1.
Essential Job Functions:
Facilitate client customization of current software program to include sales assistance with prospective clients and current client training of the following tools utilized and/or projected to be utilized through Lever1:
- Pay.
Lever1.
Com Employee payroll site customized for each client with design and documents -Third party timekeeping softwear - Online Onboarding PrismHR extension where employees complete new hire paperwork online - New Client Onboarding- PrismHR extension build and development - Benefits Enrollment PrismHR extension where employees can elect their benefits online and tie the deductions to payroll seamlessly Responsible for managing the development of training materials and execution of customer communication on all service platforms including but not limited to:
client and employee training by developing materials, how-to guides, cheat sheets, etc.
Responsible for assisting in year-end processing preparations, etc.
Assist with Client Presentations (Demos) Respond to client inquiries and follow through to completion Respond to internal inquiries and follow through to completion Proof work and run tests to ensure accuracy Respond to client and employee inquiries promptly and professionally Take a proactive approach to foreseeing issues for clients and providing suggestionsRequirements:
1.
Bachelors degree in a related technical field, or equivalent experience 2.
At least 2 years of work experience in the technical field3.
Extensive experience of Microsoft Office Suite (specifically Excel)Preferred Education and
Experience:
1.
Experience with HRIS (Human Resource Information System), Payroll and Tax software programsWho we are looking for:
An exceptional professional that is eager to learn, be challenged, and build something exceptional.
Somebody who is not afraid to learn on the fly and push the boundaries of the status quo.
A self-starter who can work independently as well as a part of a highly functional team of internal and external members.
Work Environment:
This job operates in a professional environment.
Physical Demands:
This is largely a sedentary role; however, some filing is required.
This would require the ability to lift files, open filing cabinets, and bend or stand as necessary.
Position Type/Expected Hours of Work:
This is a full-time position.
Days and hours of work are Monday through Friday, 8:
30 a.
m.
to 5 p.
m.
Evening and weekend work may be required as job duties demand.
Travel:
This position does not require travel.
AAP/EEO Statement:
Lever1 is an equal opportunity employer.
In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates.
Lever1 prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Lever1 conforms to the spirit as well as to the letter of all applicable laws and regulations.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time, with or without notice.
Job Advertisement:
Are you a dynamic team player looking to join an award-winning company? Lever1 is a small business helping other businesses do what they do best.
We are looking for individuals who love to learn new skills and jump at the opportunity to climb the ladder of our fast paced, top 10 Kansas City Chamber's company, as we grow and bring on new business.
The Support Specialist role is to ensure that the technology that is used by clients and internal staff is accurate, performing efficiently, and optimized for the greatest output.
This position will ensure that Lever1s Account Service, Benefits, and Operations departments are successful in managing, developing, and maintaining our customer software support and benefit workflow.
The role would be responsible for managing and providing customer service on software items maintained and developed by Lever1.
PIc82c24861cd1-25448-32946374 Recommended Skills Curiosity Customer Service Filing Human Resources Information System (Hris) Microsoft Office Presentations Estimated Salary: $20 to $28 per hour based on qualifications.
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