Member Support Specialist
3.
7 Lenexa, KS Lenexa, KS Full-time Full-time $19 - $21 an hour $19 - $21 an hour 6 days ago 6 days ago 6 days ago With this position we are looking for the ideal candidate that can provide professional, prompt, financial service to all members and potential members in a Member Service setting.
Hours for this position are:
M-F 10:
00 am - 7:
00 pm/ rotating Sat.
9:
00- 2:
00pm Duties &
Responsibilities:
Answer incoming calls from CommunityAmerica members seeking assistance Provide quality service that exceeds members expectations Determine member needs and cross-sell appropriate products and services Work with other credit union departments to ensure the workflow or process is providing the best experience for the members Requirements:
Education and Experience Associate's or Bachelor's Degree preferred A minimum of 1 year of experience in a financial institution or customer service position required Strong communication skills required Knowledge, Skills and Abilities Ability to multi-task and adapt to change with systems, processes and procedures Knowledge of or willing to develop sales techniques Ability to appropriately resolve conflicts and escalated issues Ability to work effectively individually and within a team environment Ability to maintain a high level of confidentiality A desire to succeed Job Type:
Full-time Pay:
$19.
00 - $21.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Retirement plan Tuition reimbursement Vision insurance Physical setting:
Call center Office Schedule:
8 hour shift Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
7 Lenexa, KS Lenexa, KS Full-time Full-time $19 - $21 an hour $19 - $21 an hour 6 days ago 6 days ago 6 days ago With this position we are looking for the ideal candidate that can provide professional, prompt, financial service to all members and potential members in a Member Service setting.
Hours for this position are:
M-F 10:
00 am - 7:
00 pm/ rotating Sat.
9:
00- 2:
00pm Duties &
Responsibilities:
Answer incoming calls from CommunityAmerica members seeking assistance Provide quality service that exceeds members expectations Determine member needs and cross-sell appropriate products and services Work with other credit union departments to ensure the workflow or process is providing the best experience for the members Requirements:
Education and Experience Associate's or Bachelor's Degree preferred A minimum of 1 year of experience in a financial institution or customer service position required Strong communication skills required Knowledge, Skills and Abilities Ability to multi-task and adapt to change with systems, processes and procedures Knowledge of or willing to develop sales techniques Ability to appropriately resolve conflicts and escalated issues Ability to work effectively individually and within a team environment Ability to maintain a high level of confidentiality A desire to succeed Job Type:
Full-time Pay:
$19.
00 - $21.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Retirement plan Tuition reimbursement Vision insurance Physical setting:
Call center Office Schedule:
8 hour shift Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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