Customer Service - Licensed Insurance Account Manager (Local)
Steadily is an insurance technology company that specializes in rental property insurance for landlords.
We're three years old, just raised our Series B, over 100 team members, manage $6B in risk, and are intent on becoming the world's best and largest insurer of rental properties.
We exist to deliver fast, affordable insurance and to pay claims quickly and fairly.
To do that, we hire the best engineers, actuaries, sales, and service people in the country to build the experience that we'd want if we were the client.
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Applicant Notice :
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This position requires an active P&C license in your home state.
Unlicensed applicants with 1-3 years of experience in insurance customer service, underwriting, or claims will be considered.
As a Client Experience Account Manager, you will be responsible for making sure client requests are addressed quickly and effectively, while proactively supporting the full customer lifecycle; from bind to renewal.
Since we only hire the best, we only hire account managers who are passionate about delivering a white glove experience to every customer they touch.
You'll be surrounded by other team members who are the best at what they do which will just make you even better.
What you'll do Perform all clerical duties related to client services; e.
g.
answer support contacts over phone, email, and chat.
Discuss coverage with clients at renewal and cross-sell / upsell when necessary.
Proactively manage account retention by following up on cancellations and re-marketing / rewriting accounts based on client needs.
Analyze and compare carrier quotes for proper coverages, terms, and conditions.
Make insurance program suggestions.
Quote and process service work in various insurance carrier systems and Salesforce.
Provide support to the Sales team which may include addressing urgent, time-sensitive requests outside normal business hours (e.
g.
evenings or weekends).
Maintain a high degree of accuracy in agency management and document management systems.
Your background Experienced:
You have direct experience working with customers in a high speed P&C insurance environment.
You're fast and your quality is even better.
Insurance:
You have knowledge of insurance coverage and products and navigating carrier rating engines.
You have an active P&C insurance license.
Bonus if you have experience with some of our carriers and/or dwelling fire.
Communication:
You possess superior verbal and written communication skills.
You can communicate concisely and diplomatically, maintaining a calm demeanor and professional communication.
Digital:
You have above average computer skills.
You're great at independently learning new software quickly and are savvy using online resources.
Hungry:
You are driven by love of the sale.
You're competitive and know how to hustle to get things done quickly for your customer.
Self-Driven:
You thrive under intense pressure and can manage a large workload with minimal oversight.
There is no task too small or beneath you; that's not my job is not in your mantra.
You know what needs to be done and you do it without being asked.
You are comfortable being held accountable to your results.
Hungry:
You want to roll up your sleeves and hustle - you are not looking for a traditional 9-5 job.
You want to make the leap into an early-stage tech company to rapidly accelerate your growth.
Licensing You must currently have an active Property and Casualty insurance license in your resident state.
We will take care of getting your non-resident licenses.
Compensation $70,000 annual salary
equity in the company Benefits Equity in the company Traditional Medical, Dental, Vision, and Life Insurance Three weeks of PTO
paid holidays 401K Free snacks every day and regular team lunches Location Overland Park, KS (Kansas City Metro) Culture Steadily boasts a very unique culture that our teammates love.
We call it like we see it and we're nothing if not candid.
Check out our culture deck here to learn what we're all about.
Steadily was awarded Comparably's Best Company Leadership 2023, Best CEOs for Women 2023, and Best Company for Women 2022 Read What's Being Said About SteadilyPress Room (News) TrustPilot (Clients) Comparably (Employees) Recommended Skills Claim Processing Communication Customer Service Document Management Systems Professional Communication Sales Estimated Salary: $20 to $28 per hour based on qualifications.
We're three years old, just raised our Series B, over 100 team members, manage $6B in risk, and are intent on becoming the world's best and largest insurer of rental properties.
We exist to deliver fast, affordable insurance and to pay claims quickly and fairly.
To do that, we hire the best engineers, actuaries, sales, and service people in the country to build the experience that we'd want if we were the client.
:
:
Applicant Notice :
:
This position requires an active P&C license in your home state.
Unlicensed applicants with 1-3 years of experience in insurance customer service, underwriting, or claims will be considered.
As a Client Experience Account Manager, you will be responsible for making sure client requests are addressed quickly and effectively, while proactively supporting the full customer lifecycle; from bind to renewal.
Since we only hire the best, we only hire account managers who are passionate about delivering a white glove experience to every customer they touch.
You'll be surrounded by other team members who are the best at what they do which will just make you even better.
What you'll do Perform all clerical duties related to client services; e.
g.
answer support contacts over phone, email, and chat.
Discuss coverage with clients at renewal and cross-sell / upsell when necessary.
Proactively manage account retention by following up on cancellations and re-marketing / rewriting accounts based on client needs.
Analyze and compare carrier quotes for proper coverages, terms, and conditions.
Make insurance program suggestions.
Quote and process service work in various insurance carrier systems and Salesforce.
Provide support to the Sales team which may include addressing urgent, time-sensitive requests outside normal business hours (e.
g.
evenings or weekends).
Maintain a high degree of accuracy in agency management and document management systems.
Your background Experienced:
You have direct experience working with customers in a high speed P&C insurance environment.
You're fast and your quality is even better.
Insurance:
You have knowledge of insurance coverage and products and navigating carrier rating engines.
You have an active P&C insurance license.
Bonus if you have experience with some of our carriers and/or dwelling fire.
Communication:
You possess superior verbal and written communication skills.
You can communicate concisely and diplomatically, maintaining a calm demeanor and professional communication.
Digital:
You have above average computer skills.
You're great at independently learning new software quickly and are savvy using online resources.
Hungry:
You are driven by love of the sale.
You're competitive and know how to hustle to get things done quickly for your customer.
Self-Driven:
You thrive under intense pressure and can manage a large workload with minimal oversight.
There is no task too small or beneath you; that's not my job is not in your mantra.
You know what needs to be done and you do it without being asked.
You are comfortable being held accountable to your results.
Hungry:
You want to roll up your sleeves and hustle - you are not looking for a traditional 9-5 job.
You want to make the leap into an early-stage tech company to rapidly accelerate your growth.
Licensing You must currently have an active Property and Casualty insurance license in your resident state.
We will take care of getting your non-resident licenses.
Compensation $70,000 annual salary
equity in the company Benefits Equity in the company Traditional Medical, Dental, Vision, and Life Insurance Three weeks of PTO
paid holidays 401K Free snacks every day and regular team lunches Location Overland Park, KS (Kansas City Metro) Culture Steadily boasts a very unique culture that our teammates love.
We call it like we see it and we're nothing if not candid.
Check out our culture deck here to learn what we're all about.
Steadily was awarded Comparably's Best Company Leadership 2023, Best CEOs for Women 2023, and Best Company for Women 2022 Read What's Being Said About SteadilyPress Room (News) TrustPilot (Clients) Comparably (Employees) Recommended Skills Claim Processing Communication Customer Service Document Management Systems Professional Communication Sales Estimated Salary: $20 to $28 per hour based on qualifications.
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