Technical Client Service Rep
Role :
Technical Client Service Rep
Location:
Remote
Duration:
6
Months (Contract)
Job Description:
Specific responsibilities:
Technical Client Service Rep
Location:
Remote
Duration:
6
Months (Contract)
Job Description:
Specific responsibilities:
- As a Technical Support Specialist, you will represent VinSolutions in customer communication via phone and email to assist customers in resolving technical issues
- Demonstrate strong interpersonal and communication skills, while working with diverse audiences
- Exhibit personal responsibility, accountability, and teamwork.
- Troubleshoot difficult problems with either the customer s configuration, our software, or other vendor integration points.
- Provide one-on-one training to new and existing customers as needed while working on support tickets.
- Identify and resolve issues that prevent users from utilizing our software.
- Provide proper follow-up, even when a problem has not been resolved, to ensure customer is kept apprised of issue status.
- Maintain strong working knowledge of released products.
- Must have the ability to accommodate extended work hours, a flexible schedule, and work overtime as needed.
- Job Requirements:
- Must be flexible to work any shift during business hours in the Central Standard Time Zone, currently Monday - Friday 6am -8pm Saturday 8AM - 6PM (hours subject to change to meet business needs)
- Must have the ability to accommodate extended work hours, a flexible schedule, and work overtime as needed.
- Must have excellent written and verbal communication skills.
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