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Manager of Operations

Company Name:
American College of Clinical Pharmacy
manager
of Operations Operations Manager This
position
is responsible for the operational aspects of the organization, including facilities management; operational office management; supervision and management of the financial, IT and customer service functions and personnel; and responsibility for HR policy issues. Financials and Accounting: a) reconcile the financial statements; b) develop and monitor annual operations budgets; c) oversee management of operating funds; d) prepare annual reports of financial performance ratios; e) work with financial advisor and prepare reports of long-term investments; f) manage and track short-term reserve accounts; g) work with financial institutions on issues related to electronic commerce and debt service; h) work with CPA to prepare annual tax reports and audits of financial statements; i) work with pension plan administrator for document compliance; j) monitor systems for their financial integrity; k) monitor activities of accounting personnel; l) prepare monthly reports for membership, cash accounts, and credit card receipts and fees; m) directly supervise Accounting Manager. Office Management: a) oversee capital equipment acquisition; b) coordinate service contracts for office equipment; c) oversee insurance programs (e.g., business liability, casualty coverage, errors and omissions, etc.); d) insure timely and economical office supply acquisitions; e) file annual reports to update corporate status; f) serve as the primary liaison to external legal counsel. Facilities Management: a) negotiate with commercial
real estate
broker
on new leases and negotiate with existing tenants for lease renewals; b) manage tenant relations and resolve any issues; c) properly account for CAM reimbursement from tenants; d) periodically inspect premises to insure they are safe and operational, and coordinate with appropriate vendors for timely and economical maintenance and
repair
of facilities; e) coordinate facilities daily upkeep with vendors; f) maintain uninterrupted utility
services
; g) prepare annual budget for facilities. Information Technology: a) oversee IT capital acquisitions and operating budget with IT Project Manager; b) oversee integration of the financial/accounting system(s) with membership database(s); c) with IT Project Manager, assist non-IT staff in maintaining and upgrading ancillary IT software and systems; d) oversee continuous IT personnel coverage as well as IT services. e) assist IT Project Manager in maintaining appropriate IT policies for all staff; f) serve as the direct
supervisor
of the IT Project Manager. Customer Service: a) coordinate the schedules of the customer support staff; b) directly supervise the Reception and Customer Services personnel; c) review customer service related policies and assist customer service personnel in their dealings with membership; d) oversee third party fulfillment services to insure timely, effective and economical shipment of orders. Human Resources: a) maintain best practices for personnel retention, replacement, and development; b) negotiate quality and economical insurance protection for the organization and staff; c) periodically review the staff manual for best practices and update policies as needed; d) maintain personnel records in a legal, confidential and organized manner; e) administer
employee
health benefits enrollment processes, and provide problem resolution with staff and benefit provider where appropriate; f) assist in the administration of the 401(k) pension plan and prepare appropriate reports for staff deferrals and employer contributions to the plan. Qualifications: A B.A. in Business Administration (or equivalent degree, preference will be given to candidates with J.D. or M.B.A.), 3-5 years experience with developing and monitoring budgets, financial statements, and 3-5 years experience with HR issues; familiarity with facilities and operations management, information management systems, working with suppliers, and personnel supervision. MYK62683JR

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