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Accounting Clerk - Level 2

Company Name:
Advantage Resourcing
Facilitate a positive customer experience by ensuring all customer payments and refunds are handled correctly This position requires the ability to work independently utilizing keying, decision making, analytical, communication and system skills with minimal supervision. Highly effective research skills are needed to ensure timely completion of AR follow-ups, customer inquiries, bank debits/credits and application of payments.
Responsibilities
Monitors follow-up worklist to ensure timely completion of tasks. Serves as point of contact to address questions from the payment processing team. Documents and reports issues to
management
as appropriate. Recommends and supports implementation of best
practices
across all business units. Assists in development of desk procedures, implements new processes. Provides support when testing is needed for K-Gen, Orbital, or E-bill.
Provides customer service to internal customers with questions about payments. Performs account specific research and recommend resolution on escalated payment issues.
Researches all complex payment processing issues and bring to resolution. Applies and creates complex payment application for all customers.
Manages the compete process for refunds which includes extensive research in cases where the check has been returned to Dex One.
Researches all bank credit and debits issues with the bank to ensure Dex One is receiving proper credits and debits the account. Serves as point of contact with bank when there are payment processing issues or concerns
Generates reports to ensure all payments are applied accurately to allow for bill accuracy.
Knowledge and Abilities
Intermediate knowledge of Excel.
Extensive knowledge of AR System, QuickBooks, Check imaging
systems
.
Strong communication skills and ability to respond directly to requests from Senior Leaders.
Strong analytical skills, adept to problem solving skills, and good attention to detail.
In-depth understanding of cross-functional system and business interactions.

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