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Online Customer Support/Internet Banking Solutions

Company Name:
Jack Henry and Associates
Job Description
Under moderate supervision, provides product support to Financial Institutions utilizing the NetTeller Online Banking suite of products via the telephone and/or internet. Using customer support skills, product knowledge and troubleshooting skills - provides the highest level of service to resolve the customer's issue and restore the customer to fully functioning status, while strengthening the customer-JHA relationship.
MINIMUM QUALIFICATIONS
Minimum of eighteen months of operations experience working for a financial institution with a Support or Banking Operations background.
Experience working with Jack Henry SilverLake or CIF 20/20 environments and/or experience supporting online banking and/or mobile products.
Browser / Internet level troubleshooting experience
Hours 9:30am to 6:30pm Monday - Friday
Equal Employment Opportunity
Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
EOE-M/F/V/D
REQNUMBER: 8220-1A

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