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Applications Engineer, Senior

Company Name:
Jack Henry and Associates
Job Description
SUMMARY
Under minimal supervision, provides technical support to customers, product specialists and consultants with regards to technology products.
ESSENTIAL FUNCTIONS
o Provides highly visible customer support through the performance of on-site or remote installations, as well as overseeing any necessary diagnoses, troubleshooting, service, and
repair
of complex equipment and systems.
o Checks out and approves operational quality of system equipment.
o Performs on-site or remote customer work including design, installations, repairs, testing, upgrades and/or maintenance on technical products.
o Identifies customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
o Instructs customers in the operation and maintenance of the system. Resolves customer problems and answers questions.
o Serves as liaison between the company and customers.
o Conveys customer feedback to technical design and engineering staff.
o May provide ongoing application, network and security support including servers, firewalls, routers, active directories, etc.
o May assist less experienced peers.
MINIMUM QUALIFICATIONS
o Associates degree or equivalent required. Bachelor's degree preferred.
o Minimum of six to nine years of experience in related field; or
o An equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
KNOWLEDGE AND SKILLS
Strong knowledge and advanced understanding of integration concepts and technologies including:
Network OS, Technologies and Protocols including TCP/IP, UDP, etc.

Network Load Balancing

Network Hardware

Packet Sniffing and otheranalytical tools

Server Technology:

Microsoft Windows Server 2003, 2008/2008R2, 2012/2012R2

Microsoft SQL Server 2008/2008R2, 2012

Server Clustering

Active Directory

Group Policy

Active Directory Federated
services

Virtualization Technology:

Microsoft Hyper-V

VMware ESX and vCloud technologies

Virtual Desktop Infrastructure

Citrix and Terminal Server Technologies

Application and Web Services

Internet Information Services 6.0, 7.0, 7.5

Microsoft .NET 3.5, 4.0, 4.5,

RSA Certificates for use with SSL and authentication

Visual Studio 2010 & 2012

XML, XSD and WSDL's
Basic understanding of iSeries and related functionality and be able to read and follow RPG code
WORKING CONDITIONS
o Typical office setting, with environmentally controlled conditions.
o Able to work extended hours as business needs dictate.
o Occasional overnight travel may be required.
Equal Employment Opportunity
Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
EOE-M/F/Vet/Disability
IND1234
REQNUMBER: 8650-1A

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