Customer Service Specialist Cardiology Clinic Relief
Description
Work Hours/Shifts
As Needed, Days
Shawnee Mission Health
SMH has provided faith-based, whole person care to the Kansas City community since 1962. SMH is more than just a hospital campus. We're a network of health care facilities working to exceed expectations by delivering quality care with compassion and supporting an exceptional staff of more than 700 physicians representing 50 medical specialties.
Our mission of Improving Health Through Christian Service is achieved each and every day through the dedication and commitment of our associates, physicians and volunteers. We strive to be a regional beacon of wellness, hope and healing attracting customers seeking unsurpassed clinical quality and compassionate care for the whole person, following the example of Christ's healing ministry.
The largest health care provider in Johnson County, Kansas, the SMH network includes SMMC and SMH - Prairie Star and will soon include SMH - Blue Valley, a third major health care facility. Our 54-acre campus at SMMC is comprised of the main hospital, a community health education building, six physician office buildings and an associate child care center. The Emergency Department at SMMC is the busiest in Johnson County. We deliver more babies each year at the Shawnee Mission Birth Center than any other hospital in the metropolitan area and our Center for Women's Health is nationally recognized. We have seven Shawnee Mission Primary Care locations with more than 30 Board-certified doctors who specialize in family medicine, internal medicine and pediatrics as well as Centra Care Shawnee Mission Urgent Care locations.
Qualifications
You will be responsible for:
Greets patients and visitors in a prompt, courteous and helpful manner.
Demonstrates good judgment in routing/answering phone call; assures that all in-coming calls are answered and screened, then directed to the appropriate area and that messages are relayed timely and to the appropriate area.
Maintains a pleasant, caring attitude when communicating with guests and patients through face to face, or phone contact.
Works collaboratively with Leadership to provide accurate and timely projects.
Demonstrates and conveys a favorable image of the Medical Center.
Models ethical behavior in decision making.
Maintains confidentiality of medical records and other confidential information.
Adheres to the system Corporate Compliance plan, and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.
Coordinates necessary copying and printing for the department.
Organizes and maintains department filing system.
Processes and distributes incoming, outgoing and interoffice mail, including faxes.
Suggests ways to improve department services.
May participate in the orientation of new employees as appropriate.
Keeps updated on current office software needed to perform essential job needs.
Demonstrates knowledge and maintenance of office equipment including phone system, photocopier, computer, fax machine and calculator.
Demonstrated ability to perform all office/support duties even those not performed on a daily basis.
Exhibits good judgment and time management skills to accomplish daily tasks.
Customer Service Specialist duties specific to SMPG and Cancer Center
Schedule patient appointments in software as trained following scheduling procedures and standards.
Check in/out patients, accurately validating insurance and collecting pertinent copays, and deductibles and having patient's complete paperwork.
Performs a daily reconciliation of payments and adjustments posted against sign-in sheet, encounter forms, and Athena correcting any discrepancies prior to daily close.
May prepares bank deposits on a daily basis.
Current knowledge of ICD-9 and CPT-4 coding applications.
What will you need?
Demonstrated customer service skills
Ability to communicate effectively over the phone and in person
General clerical skills
High School Diploma or Equivalent
Up to 1 Year of Experience
Associate's Degree or Graduate of a Technical School Preferred
1 to 2 Years of Position-Related Experience Preferred
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Work Hours/Shifts
As Needed, Days
Shawnee Mission Health
SMH has provided faith-based, whole person care to the Kansas City community since 1962. SMH is more than just a hospital campus. We're a network of health care facilities working to exceed expectations by delivering quality care with compassion and supporting an exceptional staff of more than 700 physicians representing 50 medical specialties.
Our mission of Improving Health Through Christian Service is achieved each and every day through the dedication and commitment of our associates, physicians and volunteers. We strive to be a regional beacon of wellness, hope and healing attracting customers seeking unsurpassed clinical quality and compassionate care for the whole person, following the example of Christ's healing ministry.
The largest health care provider in Johnson County, Kansas, the SMH network includes SMMC and SMH - Prairie Star and will soon include SMH - Blue Valley, a third major health care facility. Our 54-acre campus at SMMC is comprised of the main hospital, a community health education building, six physician office buildings and an associate child care center. The Emergency Department at SMMC is the busiest in Johnson County. We deliver more babies each year at the Shawnee Mission Birth Center than any other hospital in the metropolitan area and our Center for Women's Health is nationally recognized. We have seven Shawnee Mission Primary Care locations with more than 30 Board-certified doctors who specialize in family medicine, internal medicine and pediatrics as well as Centra Care Shawnee Mission Urgent Care locations.
Qualifications
You will be responsible for:
Greets patients and visitors in a prompt, courteous and helpful manner.
Demonstrates good judgment in routing/answering phone call; assures that all in-coming calls are answered and screened, then directed to the appropriate area and that messages are relayed timely and to the appropriate area.
Maintains a pleasant, caring attitude when communicating with guests and patients through face to face, or phone contact.
Works collaboratively with Leadership to provide accurate and timely projects.
Demonstrates and conveys a favorable image of the Medical Center.
Models ethical behavior in decision making.
Maintains confidentiality of medical records and other confidential information.
Adheres to the system Corporate Compliance plan, and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.
Coordinates necessary copying and printing for the department.
Organizes and maintains department filing system.
Processes and distributes incoming, outgoing and interoffice mail, including faxes.
Suggests ways to improve department services.
May participate in the orientation of new employees as appropriate.
Keeps updated on current office software needed to perform essential job needs.
Demonstrates knowledge and maintenance of office equipment including phone system, photocopier, computer, fax machine and calculator.
Demonstrated ability to perform all office/support duties even those not performed on a daily basis.
Exhibits good judgment and time management skills to accomplish daily tasks.
Customer Service Specialist duties specific to SMPG and Cancer Center
Schedule patient appointments in software as trained following scheduling procedures and standards.
Check in/out patients, accurately validating insurance and collecting pertinent copays, and deductibles and having patient's complete paperwork.
Performs a daily reconciliation of payments and adjustments posted against sign-in sheet, encounter forms, and Athena correcting any discrepancies prior to daily close.
May prepares bank deposits on a daily basis.
Current knowledge of ICD-9 and CPT-4 coding applications.
What will you need?
Demonstrated customer service skills
Ability to communicate effectively over the phone and in person
General clerical skills
High School Diploma or Equivalent
Up to 1 Year of Experience
Associate's Degree or Graduate of a Technical School Preferred
1 to 2 Years of Position-Related Experience Preferred
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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